Frequently Asked Questions

No. Our tools are developed with professional performance in mind, but they are also designed for beauty students and at-home users. Always review the instructions and product specifications before using a new tool.

The best choice depends on your hair texture, length, styling goal, and experience. Wider flat irons can be helpful for long or thick hair, while smaller plates offer more precision. Curling irons, wands, and wavers create different curl patterns. Review each product page for its specific features, or contact our support team for personalized guidance.

Our collection includes options for many hair types and textures. Because features and temperature ranges vary by product, check the individual product description to select the tool that best matches your hair and desired result.

Depending on the product, features may include ceramic and titanium heating technology, ionic performance, far-infrared heat, adjustable temperature settings, quick heating, and lightweight designs. Features vary, so please confirm the specifications on the product page before purchasing.

No. Voltage specifications vary by product. Never assume that a styling tool is dual voltage. Check the product page, packaging, or label on your tool before traveling or connecting it to a different electrical system.

Please review the instructions included with your product and the information on its product page. If you need additional help, submit a customer service request and include the name of your tool and your order number when available.

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Processing may take longer during peak seasons or promotional periods.

Available shipping methods and costs are displayed during checkout. Qualifying orders over $100 receive free shipping where the offer applies. Additional charges may apply to Alaska, Hawaii, Puerto Rico, Canada, and other destinations.

We ship within the United States, including Alaska, Hawaii, and Puerto Rico, as well as Canada. For orders outside these areas, please contact customer support to ask about available options.

Once your order ships, you will receive a confirmation email with a tracking number. Use that number on the carrier’s tracking website to follow your delivery.

Contact customer support as soon as possible. We will try to assist before the order ships, but changes cannot be guaranteed after processing has begun. Customers are responsible for providing a complete and accurate shipping address at checkout.

International orders may be subject to customs duties, taxes, or import fees. These charges are determined by the destination country and are the recipient’s responsibility.

First check the carrier’s tracking information and the delivery area around your address. If you still cannot locate the package, contact customer support promptly so we can help investigate with the carrier. Pretty In A Minute is not responsible for packages after the carrier marks them as delivered.

Eligible return requests must be initiated within 14 days of delivery. The product must be clean, in its original packaging, and in the same condition in which it was received. Some items may be non-returnable.

Submit a customer service request before sending anything back. Include your order number and the reason for the return. Our team will review your request and provide return instructions when eligible. Items returned without authorization may not be accepted.

Customers are generally responsible for return shipping unless the return is due to an error by Pretty In A Minute or an eligible defective product. Applicable return costs will be explained during the authorization process.

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Allow approximately 7–10 business days for the credit to appear, depending on your payment provider.

An order canceled before shipment may qualify for a full refund. Contact support immediately. Once an order has shipped, the standard return process and eligibility requirements apply.

Contact customer support immediately and keep the product, packaging, and proof of purchase. Our team will provide instructions and may request supporting information to review the issue. Eligible damaged or defective items will be replaced at no additional product cost.

Authentic qualifying Pretty In A Minute professional styling tools are covered against manufacturer defects and mechanical errors through the lifetime warranty program. Coverage, exclusions, processing fees, and shipping charges are subject to the full warranty terms.

Yes. Qualifying products must be registered within 90 days of purchase to activate warranty coverage. Keep your original receipt or registration confirmation as proof of purchase.

The warranty does not cover loss, theft, accidents, improper use, abuse, unauthorized attachments, water damage, or purchases from unauthorized distributors. Visible physical damage may result in additional fees. Please read the complete warranty policy for all exclusions and conditions.

Submit a customer service request and select the appropriate warranty option. Be prepared to provide your contact information, product details, proof of purchase or registration, and clear evidence of the issue. Do not alter, cut, or dispose of the tool unless our support team specifically instructs you to do so.

Warranty claims within 90 days of purchase have no processing fee. Under the current policy, later claims may include age-based processing and shipping fees. International customers and customers in Alaska, Hawaii, or Puerto Rico may also have additional costs. Review the warranty policy for the current fee schedule before submitting a claim.

Turn the tool off, unplug it, and allow it to cool completely before cleaning or storing it. Use a soft, lightly damp cloth on exterior surfaces and never submerge an electrical tool in water. Avoid wrapping the cord tightly around the tool, and store it in a clean, dry location. Follow the instructions supplied with your specific product.