Warranty

Warranty Claim Instructions

Fill out the Warranty Claim form 

Please choose one of the options below to easily submit your warranty claim:

Option 1 – Express processing (most popular)

If you have your receipt or email registration confirmation, and do not want to send the product back to us, this is the most convenient option for you. Fill out the form on the right. You will be asked to upload a photo or short video of the damaged item, along with a photo of your receipt or email registration confirmation. Make sure to fill out all required information including your name, phone number, mailing address and email address as well as detailed information on the nature of the issue.

Once we receive, and verify your claim information, we will contact you with instructions to complete the claims process. You will be required to make a secure online payment of:

$19.99 If 1 year or less from the date of purchase
$29.99 If between 1 and 2 years from the date of purchase
$39.99 If 2 years or longer from the date of purchase
No Fee If 90 days or less from the date of purchase

 

Note: After all processing is complete you will be required to send us a final picture of your product with the cord cut before your replacement item will be shipped.

*Please make sure that the item IS NOT plugged into any electrical outlet before cutting the cord.

Fill out the Warranty Claim form


 

Option 2 – Mail in

If you have your receipt or email registration confirmation you can send us your product with payment to receive a replacement item. Please follow these 3 easy steps to process your claim:

Step 1: Download and fill out our Warranty Claim Form [PDF]:
Warranty Claim Form

Step 2: Please ensure all information entered on the Warranty Claim Form is legible and correct. Include a check or money order for the warranty fee with your shipment, or choose to pay by credit card by filling out the credit card payment information on the form. Please include payment for:

$19.99 If 1 year or less from the date of purchase
$29.99 If between 1 and 2 years from the date of purchase
$39.99 If 2 years or longer from the date of purchase
No Fee If 90 days or less from the date of purchase

 

Step 3: Return the item via a traceable shipping method, along with a COPY of your receipt or email registration confirmation, payment and the Warranty Claim Form to:

Three Elephants LLC
C/O: Pretty in a Minute

5601 Powerline Road, Suite 301, Ft. Lauderdale, FL 33309

Please note:

  • If using option 2, we highly recommend shipping your package through a traceable shipping method that will allow delivery confirmation.
  • Please always retain a copy of the receipt or email registration confirmation for your own records, as it will be required to easily process any warranty submission.
  • Our warranty fees cover return shipping and handling fees within the Continental United States. Hawaii, Alaska, Puerto Rico, Canada or other International customers may be subject to additional duties and taxes.
  • For all products with signs of abuse (such as: cracked plates, broken plates, noticeable physical damage, or water damage) an additional fee of $9.99 will be applied.
  • All payments are in USD (United States Dollars). Forms of payment excepted are Credit Card, Check or Money Order.
  • If you want to claim but do not have the receipt or email confirmation you must contact us at : 1-888-611-7718

Terms & Conditions

All authentic Pretty in a Minute professional styling tools are guaranteed to be free of defects and mechanical errors for one year from the date of purchase (extended warranties may be purchased through our web site or lifetime warranties may be earned through our student program). A Lifetime Warranty if you purchased through the student program. All products must be registered online, or through mail within 90 days of purchase to activate the warranty.

Warranty coverage is based on tools on an individual basis. Any warranty fees are charged per item, not per kit. If defect or mechanical error occurs within 90 days of purchase, all processing fees will be waved.

We understand that as professionals in the beauty industry, that your time and money are valuable. We at Pretty in a Minute commit to process any and all issues within 2-5 business days of receiving confirmed payment, damaged item (if required), and verifying warranty coverage of your styling tool. All replacement items are guaranteed to be new, non-refurbished styling tools, but may be shipped without original packaging.

This warranty does not cover damages resulting from accident, improper use, abuse or use of unauthorized attachments. We cannot honor a warranty for any Pretty in a Minute products purchased from unauthorized sellers. Warranty coverage begins on your date of purchase and is not extended if a replacement item is received. If we no longer carry an item still under warranty a comparable item will be used as replacement.