- Q: How do I claim for a product replacement?
A: Simply click on this link:
Q: What do I do If I don’t have a copy of my receipt to submit my claim?
A: You would submit 2 pictures of the damage product and in the issue details box. Along with describing the problem your having with your tool request a research date of purchase
Q: How long does it take to get a response back for the claim I submitted?
A: 24 to 48 hours (business days)
Q: How do I return my shears to get a replacement?
A: Simply mail back your shears to the following 1867 SW 31 Ave Hallandale Beach, FL 33009. Along with your First and Last name, Shipping address, Phone number, and Email
Q: How do I know my tools we’re registered for the life time warranty?
A: You will receive a confirmation email of your Product registration
Q: What if I never received my confirmation email for my product registration
A: If you didn’t your confirmation email after 24 hours, Please revisit our website and submit another product registration
Q: I tried logging into my account and it’s insisting that I’m not found I also tried a password reset and It’s still the same result
A: If you only did a product registration more then likely you wouldn’t be found due to the product registration and create account are two separate entities. You will have to create an account
Q: I accidentally gave the wrong shipping address for my order. How do I correct it ?
: You will email [email protected]
with your order number a
nd provide your shipping a
Q:I have tried filling out the warranty claim and when I push send it just keeps loading and nothing happens.
: Chances a
re your file is too large when that happens you can a
lways email the claims department directly. [email protected]
with the following information, First a
nd Last name, Shipping a
ddress, Phone number, Date of purchase a
picture or short video displaying the damage
Q: How do I claim for more then one item?
A: You will have to submit a claim for each product damaged
Q: Do you cover items if they we’re stolen?
A: No we do not
Q: I lost a attachment for my blow dryer, Is that covered under warranty ?
A: No, Only shears and electrical items
Q: How long do I have to register my products to be covered under the lifetime warranty?
A: You have 90 days to register your product in order to be fully covered under our lifetime warranty
Q:I just placed a order, How long would it take before I receive it?
A: Any where between 2 to 7 business days
Q: How can I qualify for free shipping?
A: Anything over $200.00 can qualify you for free shipping
Q: What is your return policy on your cosmetology Mannequin/Manikin heads ?
A: You have 7 days to return your Mannequin/Manikin head with its original packaging and unused to receive your refund.