Questions & Answers

  1. Q: How do I claim for a product replacement?
    A: Simply click on this link:

  2. Q: What do I do If I don’t have a copy of my receipt to submit my claim?
    A: You would submit 2 pictures of the damage product and in the issue details box. Along with describing the problem your having with your tool request a research date of purchase
  3. Q: How long does it take to get a response back for the claim I submitted?
    A: 24 to 48 hours (business days)
  4. Q: How do I return my shears to get a replacement?
    A: Simply mail back your shears to the following 1867 SW 31 Ave Hallandale Beach, FL 33009Along with your First and Last name, Shipping address, Phone number, and Email
  5. Q: How do I know my tools we’re registered for the life time warranty?
    A: You will receive a confirmation email of your Product registration
  6. Q: What if I never received my confirmation email for my product registration
    A: If you didn’t your confirmation email after 24 hours, Please revisit our website and submit another product registration
  7. Q: I tried logging into my account and it’s insisting that I’m not found I also tried a password reset and It’s still the same result
    A: If you only did a product registration more then likely you wouldn’t be found due to the product registration and create account are two separate entities. You will have to create an account
  8. Q: I accidentally gave the wrong shipping address for my order. How do I correct it ?
    A: You will email [email protected] with your order number and provide your shipping address
  9. Q:I have tried filling out the warranty claim and when I push send it just keeps loading and nothing happens.
    A: Chances are your file is too large when that happens you can always email the claims department directly. [email protected] with the following information, First and Last name, Shipping address, Phone number, Date of purchase and a picture or short video displaying the damage
  10. Q: How do I claim for more then one item?
    A: You will have to submit a claim for each product damaged
  11. Q: Do you cover items if they we’re lost or stolen?
    A: No we do not
  12. Q: I lost a attachment for my blow dryer, Is that covered under warranty ?
    A: No, Only shears and electrical items
  13. Q: How long do I have to register my products to be covered under the lifetime warranty?
    A: You have 90 days to register your product in order to be fully covered under our lifetime warranty
  14. Q:I just placed a order, How long would it take before I receive it?
    AAny where between 2 to 7 business days
  15. Q: How can I qualify for free shipping?
    AAnything over $200.00 can qualify you for free shipping
  16.  Q: What is your return policy on your cosmetology Mannequin/Manikin heads ?
    A: You have 7 days to return your Mannequin/Manikin head with its original packaging and unused to receive your refund.