Questions & Answers

  1. Q: How do I claim for a product replacement?
    A: Simply click on this link:

  2. Q: What do I do If I don’t have a copy of my receipt to submit my claim?
    A: You would submit 2 pictures of the damage product and in the issue details box. Along with describing the problem your having with your tool request a research date of purchase
  3. Q: How long does it take to get a response back for the claim I submitted?
    A: 24 to 48 hours (business days)
  4. Q: How do I return my shears to get a replacement?
    A: Simply mail back your shears to the following 1867 SW 31 Ave Hallandale Beach, FL 33009Along with your First and Last name, Shipping address, Phone number, and Email
  5. Q: How do I know my tools we’re registered for the life time warranty?
    A: You will receive a confirmation email of your Product registration
  6. Q: What if I never received my confirmation email for my product registration
    A: If you didn’t your confirmation email after 24 hours, Please revisit our website and submit another product registration
  7. Q: I tried logging into my account and it’s insisting that I’m not found I also tried a password reset and It’s still the same result
    A: If you only did a product registration more then likely you wouldn’t be found due to the product registration and create account are two separate entities. You will have to create an account
  8. Q: I accidentally gave the wrong shipping address for my order. How do I correct it ?
    A: You will email with your order number and provide your shipping address
  9. Q:I have tried filling out the warranty claim and when I push send it just keeps loading and nothing happens.
    A: Chances are your file is too large when that happens you can always email the claims department directly. with the following information, First and Last name, Shipping address, Phone number, Date of purchase and a picture or short video displaying the damage
  10. Q: How do I claim for more then one item?
    A: You will have to submit a claim for each product damaged
  11. Q: Do you cover items if they we’re stolen?
    A: No we do not
  12. Q: I lost a attachment for my blow dryer, Is that covered under warranty ?
    A: No, Only shears and electrical items
  13. Q: How long do I have to register my products to be covered under the lifetime warranty?
    A: You have 90 days to register your product in order to be fully covered under our lifetime warranty
  14. Q:I just placed a order, How long would it take before I receive it?
    AAny where between 2 to 7 business days
  15. Q: How can I qualify for free shipping?
    AAnything over $200.00 can qualify you for free shipping
  16.  Q: What is your return policy on your cosmetology Mannequin/Manikin heads ?
    A: You have 7 days to return your Mannequin/Manikin head with its original packaging and unused to receive your refund.